Support

Use the support channel provided for your MCP Owner Workspace. For an active Gooshi-managed engagement, use the contact agreed for that engagement.

Include

• MCP Owner Workspace name.
• MCP server and tool names.
• Approximate time and timezone.
• What you expected and what occurred.
• The affected client name and version.
• Non-sensitive error text.
• Relevant Gooshi or Stripe transaction references.
• Whether the issue is repeatable.

Do not include

• Passwords or authentication codes.
• Private keys, access tokens, or complete authorization values.
• Full card, bank, or payout credentials.
• Identity documents.
• Sensitive tool inputs or outputs.

Before contacting support

1. Check the relevant Troubleshooting page.
2. Repeat the smallest safe test in a clean client session.
3. Record the time and result.
4. Pause an unexpected paid trigger if you can do so safely.

For a suspected security issue, stop sharing the affected endpoint or credential, rotate exposed credentials with their provider, and clearly mark the request as security-related.