Troubleshooting
Missing tools or activity
Restore the tool catalog or find why calls are absent from Activity.
Tools are missing
- Confirm the upstream server exposes the expected tools.
- Open Tools and choose Refresh tools.
- Review tool names and input definitions for changes.
- Revisit triggers attached to renamed or changed tools.
If discovery returns no tools, troubleshoot the MCP connection first.
Activity is empty
Keep Activity open during a test. It refreshes every five seconds while visible, and Refresh now forces an immediate check.
Confirm:
- The client uses the wrapped endpoint, not the upstream endpoint.
- A tool call actually completed or returned an error.
- You are viewing the correct MCP Owner Workspace and MCP server.
- The event time falls within the displayed period.
Outcomes look wrong
Compare the event with the trigger list. A payment-gated call is not an upstream failure. If a rule matched unexpectedly, pause it, review its condition, and test both sides of the boundary.
For persistent discrepancies, include timestamps and non-sensitive error text in a support request.